MOROCCO · GMT+1 · AVAILABLE FOR REMOTE HIRE
Joe Koafer
Customer Support Specialist · Technical Support · Virtual Assistant
I help fast-growing teams handle high-volume support, streamline CRM workflows, and free up executive time — across every time zone that matters to your business.
Prefer email first? Reach out here.
2+ yrs remote support experience
50+ customers supported daily
Zendesk · HubSpot · Salesforce certified workflows
SERVICES
What I can do for your team
Three ways to put me to work — from day-one ticket coverage to fixing the process behind the ticket.
Omnichannel & Technical Support
- Live chat, email, and phone support
- L1/L2 technical troubleshooting
- SLA adherence & conflict resolution
CRM & Workflow Optimization
- Custom Zendesk & HubSpot ticketing rules
- Streamlining bug reporting with dev teams
- Mentoring remote hires & writing SOPs
Virtual & Executive Assistance
- Multi-timezone scheduling (US / UK / EU / AU)
- Inbox & calendar management
- Asynchronous team coordination
IMPACT
Results, not just responsibilities
The numbers behind the last two years of tickets, escalations, and calendars.
<24 Hrs
Bug Escalation Time
Cut engineering turnaround for verified bugs from days to under 24 hours.
10 Hrs/Wk
Executive Time Saved
Freed up leadership time by streamlining async schedules and CRM tracking.
50% Faster
Ticket Resolution
Cut average resolution time from 2 days to under 1 — without missing SLA.
25% Cut
Onboarding Friction
Improved onboarding and technical communication for enterprise accounts.
TOOLKIT
Tech stack & tools
CRMs & Helpdesks
ZendeskHubSpotIntercom
SalesforceFreshdeskHelp Scout
GorgiasFront
Collaboration & Comms
SlackMS TeamsZoom
LoomDiscord
Projects & Ops
NotionTrelloJira
Google WorkspaceMicrosoft 365
TRUST & RELIABILITY
100% remote-ready operations
Remote hiring managers care about one thing above all: will you drop offline? Here's why you won't.
All systems operational
⚡ High-Speed Internet
100+ Mbps fiber + secondary mobile hotspot backup
🔋 Zero Downtime
Dedicated UPS power backup during outages
⏰ Time Zone Flexibility
Full coverage across US (EST/PST), UK/EU, and AU shifts
Languages
English — Full Professional
French — Professional Working
Arabic — Native / Bilingual